Patient loyalty is critical to the success of your practice. Repeat visits are what keep your business ticking along. The happier your patients, the more likely they are to come back – and to recommend your practice to friends and family. Delivering great care and building rapport are two key elements that go into driving customer loyalty, but there’s one simple factor that often goes overlooked: thanking your patients.

The global supply chain is under strain, and the healthcare sector isn’t immune. Shortages of critical healthcare supplies can quickly become serious. We saw this at the beginning of the pandemic when PPE supplies were a major issue, and the issue is back in the news, in which shortages are touching just about every industry area.

Here’s what to know about the supply chain challenges – and how to plan around potential shortages.

Connecting with patients is key to providing high-impact care. Today’s providers need to offer a seamless experience at five critical touchpoints to ensure that patients remain engaged, and their expectations are met. Here’s what to know.

Running a successful practice isn’t just about great patient relationships. It’s also about strategically managing the business side of things. Paying careful attention to expenses, overheads and processes can help you keep your bottom line in the black – allowing you to re-invest in your practice and continue to build your reputation.

A positive organizational culture is one of the most critical elements of business success. A healthy workplace culture helps employees thrive, attracts high-performing talent, and ensures a positive experience for patients and others who interact with your team.

A loyal patient base will keep your practice chugging along, but to build your brand, reputation, and bottom line, you need a steady influx of new patients. However, the passive patient referral networks and systems of the old days are no longer enough. The shift to digital and the changes ushered in by COVID mean that medical practices need to be proactive about new patient outreach. Here are some simple ways to bolster your patient rosters.

Is your medical practice reliant on routines and processes that exist just because that’s how it’s always been done? If your paperwork is piling up, staff are struggling to stay on top of admin, and you find yourself wasting time on routine tasks, it’s time to throw out those old processes and embrace the efficiencies afforded by technology.

Every healthcare practice today strives to deliver improved patient outcomes in a patient-centered environment. But paper-based processes together with decentralized EHR and patient relationship management systems make it impossible for providers to achieve a truly 360-degree view of every patient – and that patient’s journey.

When providers invest in powerful, centralized solutions, they’re able to see at a glance, a full picture of a patient’s medical history, personal background, and communication preferences – allowing providers to provide seamless care that meets the patient where they are.

The impact of COVID-19 has been significant – and the healthcare industry hasn’t gone unscathed. Shutdowns reduced patient loads, new protective measures, and the shift to telehealth have all affected bottom lines. But disruption doesn’t have to mean disaster. Studies show that employee engagement is key to building organizational resilience and maintaining a sure footing in the market even as the effects of COVID-19 continue to unfold.