As a healthcare provider, your goal is powerful patient outcomes while also creating the conditions for both growth and resilience, all in a cost-efficient way. This means shifting from a reactive to a proactive approach to solving problems, especially in light of the rapidly changing healthcare landscape. Here’s how to proactively foster agility and connectivity in your healthcare organization, focusing on areas of meaningful impact – and achieving greater value.
READ MOREOffice Visits vs. Telehealth: Why Most Patients Prefer In-Person
COVID-19 saw a shift toward telehealth visits as patients sought to reduce their exposure to the virus – and as changes in government reimbursements made telehealth a more viable option for providers. However, as the pandemic recedes and patients are growing more confident returning to public life thanks to the vaccine and masking measures, providers are experiencing an uptick in in-person visits.
READ MOREShooting for Success: How to Effectively Digitize the Patient Journey
Technology has transformed how people interact with almost every industry. Digitization brings convenience, personalization – and increased expectations about the quality of interaction with an organization. This shift has also affected healthcare, with today’s patients expecting the seamlessness and ease of access afforded by retail and hospitality providers.
READ MOREAll About SMS Marketing for Healthcare Professionals
Texting is one of the best ways to stay in touch with your patients – and market your services to them. People open 98% of texts versus just 20% of emails. And unlike snail mail, you can confirm that your messages are being received and read.
READ MOREHow to Show Appreciation for Your Patients and Win Loyalty
Patient loyalty is critical to the success of your practice. Repeat visits are what keep your business ticking along. The happier your patients, the more likely they are to come back – and to recommend your practice to friends and family. Delivering great care and building rapport are two key elements that go into driving customer loyalty, but there’s one simple factor that often goes overlooked: thanking your patients.
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How to Measure Performance
and Drive Success for Your
Medical Practice
Medical practices are dealing with increased responsibilities, wider service provision, and tighter bottom lines. In this context, every decision, minute, and dollar count. But without robust benchmarking, it’s impossible to know how your practice is performing and where gains can be made. Here’s how to measure your clinic’s performance and use it to drive future success.
READ MOREHow Medical Practices Can Navigate Supply Chain Disruptions
The global supply chain is under strain, and the healthcare sector isn’t immune. Shortages of critical healthcare supplies can quickly become serious. We saw this at the beginning of the pandemic when PPE supplies were a major issue, and the issue is back in the news, in which shortages are touching just about every industry area.
Here’s what to know about the supply chain challenges – and how to plan around potential shortages.
READ MORECritical Touchpoints in the Patient Journey
Connecting with patients is key to providing high-impact care. Today’s providers need to offer a seamless experience at five critical touchpoints to ensure that patients remain engaged, and their expectations are met. Here’s what to know.
READ MORE4 Budgeting Tips for Physicians
Running a successful practice isn’t just about great patient relationships. It’s also about strategically managing the business side of things. Paying careful attention to expenses, overheads and processes can help you keep your bottom line in the black – allowing you to re-invest in your practice and continue to build your reputation.
READ MOREPositive Culture is Crucial to a Practice’s Success
A positive organizational culture is one of the most critical elements of business success. A healthy workplace culture helps employees thrive, attracts high-performing talent, and ensures a positive experience for patients and others who interact with your team.
READ MORECan The View From Your Medical Office Pay Off?
Where you practice affects how you practice – and the overall patient experience. Healthcare providers who work in visually appealing settings offer an improved experience for patients and a desirable workplace for staff. An address with high-quality views also positively affects your standing in the market, commanding 6% higher rents for owners and landlords.
READ MOREPlay Ball: Ways to Turn New Patients Into Loyal Fans
A loyal patient base will keep your practice chugging along, but to build your brand, reputation, and bottom line, you need a steady influx of new patients. However, the passive patient referral networks and systems of the old days are no longer enough. The shift to digital and the changes ushered in by COVID mean that medical practices need to be proactive about new patient outreach. Here are some simple ways to bolster your patient rosters.
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